Shipping
Thank you for your interest in Health Concerns. Please take a moment to review the information listed below as it will assist you in ordering.
Health Concerns business hours are Monday through Friday, 9am to 5pm (Mountain Time), excluding some holidays. In addition to completing your order on our website, you may fax your order to (510) 639-9140, email to info@healthconcerns.com or phone-in your order by contacting us at (800) 233-9355. Our customer service representatives are available from 9am to 5pm (Mountain Time) to take your orders.
Please prepare your order before you call. By having all of your information prepared, you can make sure you qualify for free USPS Ground Advantage shipping or other discounts. USPS delivers Monday through Saturday in most areas. UPS delivers Monday through Friday in most areas.
Prices / Sales Tax
All prices are subject to change. Sales Tax is to be determined.
Shipping & Handling
Shipping and Handling charges are based on the service selected and the location of the delivery. The total amount of Shipping and Handling is not limited to the general rates of the selected carrier but can also include in the pricing charges for packaging, insurance and other costs.
Domestic Deliveries
Our standard shipping service is USPS Ground Advantage for all domestic deliveries. For orders less than $100.00, a $8.99 shipping and handling fee will be assessed. For orders of $100.00 or more, the shipping and handling fee is waived. Other expedited shipping services are available at an additional cost.
Drop ship Orders
Please call Customer Service at (800) 233-9355 to place your order. A Packing Slip with wholesale pricing will be inserted in ALL orders placed online.
International Orders
International customers, please contact us for ordering information. Call (800) 233-9355 or email: info@healthconcerns.com.
90 Day 100% Satisfaction Guarantee
At Health Concerns, a division of LifeSeasons, Inc. (“Health Concerns”), we proudly stand behind our products and quality controls. If you are not 100% satisfied with a Health Concerns product you purchased from Health Concerns directly or from one of our authorized sellers, you may return the product (opened or unopened) within 90 days of purchase for your money back. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
How to Claim the Guarantee
All product returns must be pre-approved. Email info@healthconcerns.com or call 1-800-233-9355 for pre-approval. Please have information available regarding where and when you purchased your product. If your Guarantee request is approved, you will then need to mail your Health Concerns product, proof of purchase, and your Guarantee approval confirmation number to:
Internet Sales of Health Concerns Products
Health Concerns has always maintained the policy to sell only to licensed healthcare practitioners. It is only through the guidance of a qualified practitioner that our Health Concerns professional products can be utilized in a way that maximizes their safety and efficacy. Not only do we require our customers to validate their licensing but we also require all of our Distributors to verify the licensing of their customers.
Furthermore, we have never authorized the sale of Health Concerns products over the internet. We do not provide information or product support for any inquiries related to purchases from online sites but instead refer such inquiries to a practitioner.
Unfortunately, this is a very difficult problem to address as there is no overriding control for what can be sold on the internet. While we continually make attempts to contact and curtail activity on various e-commerce sites, there is no legal action that can be taken directly regarding the unauthorized sale of our products. Even pharmaceuticals find their way onto websites and they are controlled substances. However, we have been working with our Distributors and our legal counsel on a comprehensive set of internet sales policies which we hope will deter the great majority of the most flagrant e-commerce sites.
We do not recommend to anyone to purchase our products from these various e-commerce websites. We do recommend individuals seek out our products from a licensed health professional who can take a patient history to make a diagnosis and who will monitor their progress. As symptoms often change, dosage and formula indications may as well.
The problem, of course, is that there are licensed health care practitioners that purchase products and then provide them to operators of unauthorized websites. These websites do not disclose who is operating them and even their domain/url information is masked by nominees who list themselves as proxies. If we could, we would gladly forego any sales to these operators if we could just identify them.
The initiatives embodied in our internet sales policies will hopefully have a significant impact on the number of sites that promote these unauthorized sales. While we maintain an active list of such sites please do not hesitate to contact us with any information you may have regarding the open sale of our products on the internet.
